Frequently Asked Questions
Here you can find answers to the most common questions.
Orders and Payment
What payment methods are available?
We offer several convenient payment methods, including bank links, card payments, and installments via Montonio.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible at [email protected]. Orders can be modified or cancelled before they are shipped.
How do I get an invoice?
An invoice is automatically sent to your email address after order confirmation.
Shipping
How long does shipping take?
Shipping time depends on the selected delivery method. For more details, see the shipping information page pages.faq.forDetails.
How can I track my order?
You can track your order by logging into your account and viewing order history. You will also receive tracking information by email when the order is shipped.
What happens if I'm not home?
Orders sent to a parcel locker will wait for you there. For courier deliveries, the courier will attempt redelivery or leave a notice.
Returns
What is the return policy?
We offer a 14-day right of withdrawal. For more details, see the returns page pages.faq.forDetails.
How do I return an item?
Send a withdrawal statement to [email protected] and return the goods within 14 days to Tartu mnt 74, Tallinn.
How long does a refund take?
Refunds are processed within 14 days of receiving the withdrawal statement, but Sparkhouse OÜ has the right to wait until the goods have been received back.
Products
How can I check if a product is in stock?
Product availability is shown on the product page. If a product is out of stock, you can sign up for a notification when it becomes available again.
Account
Do I need an account?
No, you can also purchase as a guest. Creating an account lets you view your order history and save addresses.
Is my information secure?
Yes, we use secure connections and protect your data. For more details, see our privacy policy pages.faq.forDetails.
How do I update my account information?
Log in and go to the profile page, where you can change your name, address, and password.
Customer Support
How do I contact customer support?
Send us an email at [email protected].
My question isn't answered here?
Please contact us via the contact page.