Shipping Information
Delivery
Goods are shipped to the address specified by the Buyer in the order.
Delivery time depends on the selected delivery method.
Delivery Methods
Parcel Locker
- Delivery time: 1–2 business days
- Cost: from €5.50
- Tracking: available
Maximum package weight: 31.5 kg. Maximum dimensions: 61 × 44 × 37 cm. Items exceeding these limits will be delivered by courier only.
Courier Delivery
- Delivery time: 1–2 business days
- Cost: from €7.00
- Tracking: available
Delivery Zones
Currently we deliver goods throughout Estonia.
Estimated Courier Delivery Times
| Location | Estimated Delivery |
|---|---|
| Tallinn, Tartu, Pärnu | Next working day |
| Kohtla-Järve, Narva, Sillamäe, Viljandi, Rakvere, Jõhvi | 1–2 working days |
| Rest of Estonia | 2 working days |
Please provide the recipient's phone number when placing an order to ensure timely delivery.
Order Processing
Orders are processed on business days. Orders placed on weekends and public holidays are processed on the next business day.
Delivery Delays
Sparkhouse OÜ is not responsible for delivery delays caused by:
- logistics partners
- incorrectly provided contact information
- force majeure
Delivery Risk and Handover of Goods
Goods are considered handed over to the Buyer from the moment they are delivered to the Buyer or a third party designated by the Buyer.
If the Buyer chooses a transport method not offered by Sparkhouse OÜ, the risk of loss or damage to the goods passes to the Buyer from the moment the goods are handed over to the carrier.
If the goods are handed over to a transport company selected by Sparkhouse OÜ, the carrier is responsible for transport according to the carrier's terms.
Package Inspection
The Buyer is obligated to inspect the condition of the package upon receipt. If the package is visibly damaged, the carrier must be notified and the damage must be noted on the waybill or in the courier's system.
If damage is discovered after opening the package, Sparkhouse OÜ must be notified at the earliest opportunity, but no later than 3 business days, by sending a notice to the email address [email protected].
During transport, the packaging may receive minor damage that does not affect the product's contents or usability. In such cases, packaging damage is not considered a product defect and is not a basis for returning goods or filing a complaint.
If transport damage is not recorded upon receipt of goods or reported within the aforementioned deadline, the goods are considered handed over to the Buyer in good condition.
Questions
For shipping-related questions, please contact us:
- Email: [email protected]